JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch. 

JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.  

Provide administrative support to the property management and engineering teams and prompt, courteous, and high-level customer service to the tenants, visitors, and contractors. Comply with the operational policies and procedures established by JBG SMITH.

• Act as the initial point of contact for visitors and contractors.
• Answer calls, help resolve problems, and deliver messages to the appropriate person(s).
• Greet and direct tenants, clients, and visitors in professional and friendly manner. 
• Work with office staff to ensure coverage for breaks, lunches, absences, and vacations.
• Manage the electronic work ticket system including entering and closing tickets, posting announcements, and preparing reports and graphs.
• Produce contracts for services at the complex.
• Accurately process invoices in the online payment software for the required approvals.
• Maintain all building files and typing, including spell checking and proofreading all correspondence and reports.
• Maintain up-to-date tenant building guides and Tenant Contact Lists.
• Purchase office supplies and equipment.
• Maintain and update tracking sheets (utility, invoices, service contractors, and COI). 
• Help management research and assemble information and data for various reports. 
• Complete special projects with the flexibility to cover additional properties as needs change.

• High School diploma or equivalent and 2+ years’ office experience, preferably in property management or customer service.
• Advanced Microsoft Word, Outlook, and Excel skills.
• Ability to learn internal accounting and other software packages.
• Tying 40+ wpm.
• Top-notch organizational skills.
• Excellent analytical skills, including the ability to accurately collect, interpret, and evaluate detailed data.
• Composed demeanor, professional appearance, positive attitude, and customer-oriented approach.
• Strong problem-solving skills coupled with the ability to work independently and multitask.
• Self-starter with the ability to work independently.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to draft correspondence from verbal guidance and notes.
• Strong proofreading skills.  
• Flexible, versatile, and able to adapt to rapidly changing priorities.
• Sound judgment and initiative to properly address and resolve issues.
• Punctual and available to work 8 a.m. to 5:00 p.m., M-F, for on-time and consistent front desk coverage.
• Ability to pass a government background check may be required. 
• Bachelor’s degree preferred.

Physical Requirements and Work Environment

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is regularly required to walk and occasionally required to stand, stoop, kneel, crouch, or crawl, and lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer; making decisions without discrimination on the basis of race, color, religion, sex, ancestry, national origin, age, military or veteran status, mental or physical disability, sexual orientation, gender identity, genetic information, citizenship,  or any other protected class, in accordance with applicable law.