The Lead Concierge supervises a team whose main objective is to ensure our residents are well looked after from the start. They ensure that their team of Concierge professionals provide an impeccable first impression of the community, and are dedicated to accommodating customer requests from the ordinary to the extraordinary. With local knowledge and insights the Concierge Team does wonders to enhance customer experiences, making their time at the community much more enjoyable. Success for a Lead Concierge is defined by providing the ultimate experience to every customer, and leading a Concierge team to do the same.
The Lead Concierge will personally perform the following duties, and ensure that the Concierge Team also performs these duties:
· Respect, honesty, and integrity
· Professional presentation
· Calm under pressure
· Passion for service
· Strong work ethic
· Commitment to teamwork
· Adept at listening to others
· Dependability and adaptability
JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.