The JBG SMITH Corporate Office

  • Property Manager (Office) at L'Enfant Plaza

  • Overview

    General Purpose of Job/Summary:


    The Property Manager is responsible for the overall financial and operational management of assigned properties.  Responsibilities include, but are not limited to, budgeting and reforecasting, tenant relations, lease administration and accounts receivable, physical inspections, invoice management/processing and contract administration.  The Property Manager is responsible for complying with the operational policies and procedures established by JBG SMITH. 


    General Overview of L’Enfant Plaza:


    L’Enfant Plaza is presently comprised of nine buildings with two additional future development parcels.  JBG SMITH owns six of the buildings (1.2M RSF), including both retail assets.  In total there are approximately 85 tenants at the JBG SMITH owned buildings, 45 of them retail.


    The Property Manager’s specific responsibilities and duties under the direction of Portfolio Manager include, but are not limited to the following:


    • Maintain excellent tenant relations. Regularly meet with tenant contacts to ensure expectations are met and issues are addressed in a timely manner. 
    • Prepare the annual budget, monthly reforecast, perform monthly operations statement review, and draft the monthly management report including variance report. 
    • Demonstrate a strong knowledge and understanding of the various tenant leases and lease clauses. Maintain tickler system of key expiration/notification dates in lease files, perform monthly rent update, review and approve annual reconciliations, and complete all miscellaneous tenant billing. 
    • Supervise and mentor the assigned staff. 
    • Process purchasing paperwork, including purchase orders, contracts and first addendum, check approval, and review of invoices prior to payment approval. Invoices at L’Enfant Plaza are subject to the terms of the reciprocal easement agreements.  Must be able to understand the cost sharing provisions of these agreements to accurately approve invoices.    
    • Oversee collection activity for assigned properties. Follow up with tenant on payments and work with attorney on collection activities when required.  Complete internal log notes on all AR activity. 
    • Oversee service contractor performance, including preparation of requests for proposal and contract specifications, analysis of pricing, transition issues and adherence to specifications.

    •  Bid, evaluate, supervise and oversee assigned construction projects, TI work and capital projects as necessary. 
    • Coordinate tenant move ins or move outs, including: meeting with moving contractors to review rules and regulations, securing proper insurance certificates, advising tenant of restrictions and ensuring in all ways possible that the moving procedure is trouble free. 
    • Maintain accurate lease files, property files and vendor files on site. 
    • Conduct and document property inspections of various types using the electronic work ticket system. 
    • Be well versed with company emergency policies and procedures including REIT compliance and using good judgment in emergency situations. 

    Review new lease documents and confirm lease abstract accuracy. 


    • Responsible for efficient and regular communication to supervisor regarding significant property and tenant activities. 
    • Other duties as assigned. Assist with additional overall L’Enfant Plaza campus responsibilities as necessary and assigned by the Portfolio Manager. 
    • Review retail sales data and financials to monitor individual tenant and overall mall health. 
    • Work with the Retail Marketing Manager on co-branding efforts with neighboring buildings, seasonal marketing campaigns and other efforts. 
    • Negotiate rent relief “workout” deals with struggling tenants. 
    • Manage the TI fit out process for new tenants. Track lease and rent commencement dates, drawing and permit submission dates, etc. 
    • Coordinate with the retail leasing team on regularly scheduled calls, occasional tours and assist with the review of leases for operational consistency and compliance. 

    • Work with the security and risk management teams to implement strategies to ensure the mall is safe for the public. 


    Supervisory Responsibilities/Experience:                                     


    • Strong management/supervisory experience required. 
    • Open communicator.   Coach/Teacher.  Good listener.  Empathetic. 
    • Recognizes and appreciates direct reports’ efforts and contributions, as well as provides timely constructive feedback. 
    • Good corporate champion who fosters teamwork and professional growth. 
    • Strong organization and time management skills. Able to manage multiple projects at once and meet deadlines. 





    BA/BS degree preferred plus a minimum of five years progressive experience in commercial real estate management desired.  Experience in retail real estate management preferred. 


    Certificates, Licenses, Registrations:


    Certified Property Manager or Real Property Administrator designation or candidacy preferred.


    Technical Experience:


    Advanced computer skills including strong working knowledge of Excel and Word with some familiarity with accounting software packages, Yardi preferred.  Ability to learn and effectively use internal software packages such as Workspeed.


    Other Skills/Requirements:


    • Ability to work with minimal supervision and to supervise and direct efforts of subordinates. 
    • Ability to regularly and customarily exercise discretion and independent judgment. 
    • Strong knowledge of building mechanical systems and construction management preferred. 
    • Ability to prepare detailed monthly financial reports. 
    • Ability to manage multiple projects simultaneously. 
    • Strong analytical skills and effective problem solving skills coupled with the ability to work                              independently and effectively manage concurrent tasks.  Able to make decisions and defend the rationale behind them.    
    • Demonstrated effective verbal and written communication skills.


    Other Important Attributes:


    • Composed demeanor, professional appearance, positive attitude and customer-oriented approach are priorities for this position. 
    • Exercises good judgment and uses discretion. Able to balance working independently with asking for support when necessary.  
    • Ability to keep processes moving forward and take initiative as appropriate. 
    • Must be reliable, dependable with excellent attendance, flexible and versatile. Able to quickly pivot between tasks and shift priorities based on need and urgency.  
    • Must be confident and capable when communicating with customers inside and outside the company. 
    • The ability to work well under pressure. 


    Physical Requirements:


    The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship.


    While performing the duties of this job, the employee is frequently required to sit and use hands to handle office equipment, paper reports, etc.  The employee is frequently required to stand and walk and is occasionally required to reach with hands and arms.  May occasionally be required to lift up to 10 pounds a distance of 30 feet as needed.  Must be able to move freely throughout the property, including moving up and down stairs.  Must be able to sit for up to 50% of the work day.


    Property/site inspections may require any of the physical requirements indicated above.


    Work Environment:


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship.


    While performing the duties of this job, the employee is occasionally exposed to wet or humid condition, work near moving mechanical parts, work in high, precarious place, fumes or airborne particles, toxic or caustic chemicals, and outdoor weather conditions.  The noise level in the work environment is usually moderate.


    Property inspections and general administration of responsibilities are affected by the environmental conditions indicated above.


    The L’Enfant Plaza Team is presently comprised of 15 engineering & maintenance personnel and six (6) members of the property management staff.  The property management office is a dynamic environment that places a priority on sharing new ideas, collaboration and creativity.   


    Web References:

  – Public Website for Businesses and Customers – Online Tenant Handbook for Building Occupants – JBG SMITH Company Site


    JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.


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