The JBG SMITH Corporate Office

Senior Regional Manager, Residential Services

US-MD-Chevy Chase


The Regional Manager is responsible for management of a portfolio of 6-8+ properties within the JBG Smith residential portfolio. This includes all aspects of managing operational and financial performance with a focus on motivating and inspiring employees to perform with excellence and deliver consistent, high-quality customer service that creates a competitive advantage, resulting in superior financial performance.

The JBG Smith residential portfolio includes over 9,100 units (7.8 million square feet) under management and a development pipeline that includes over 13.3 million square feet of multifamily development potential.



  • Oversees the day-to-day execution of the business plan for each property in the assigned portfolio
  • Drives financial performance in-line with annual budgets and addresses any material variances
  • Develops, implements and monitors the effectiveness of programs to maximize revenue and control expenses including making recommendations on marketing, leasing and pricing strategies
  • Coordinates the preparation of the annual operating and capital budgets and evaluates and/or negotiates contracts with third party vendors
  • Monitors economic trends in the local market to determine the impact on portfolio performance and benchmarks performance against competitive product


  • Hires, trains, supervises, and develops direct reports in accordance with company policies and conducts formal and informal performance evaluations 
  • Assists Community Managers with managing site-level employees including approving all new hires, status changes and terminations for on-site employees
  • Resolves employee relation issues and provides developmental support to subordinates via coaching and training and designs career development plans for direct reports and site-level employees
  • Manages the communication of information top-down and bottom-up to ensure senior management and on-site staff are aware of business/market issues and shares best practices across the portfolio 
  • Coordinates staffing and office set-up of new communities according to JBG SMITH guidelines
  • Serves as a proxy for the VP/SVP when they are not available to address business issues 

Customer Service

  • Demonstrates a passion for creating exceptional customer experiences
  • Creates a service-driven culture where employees are empowered and motivated to deliver high-quality customer service through day-to-day operations
  • Monitors customer feedback from surveys and online reviews and develops action plans to drive continuous improvement
  • Assists site-level employees with managing resident relations and helps resolve resident issues 


  • Identifies and implements initiatives to improve the efficiency of business operations and participates in the design and development of JBG SMITH’s operating policies 
  • Ensures property compliance with JBG SMITH operating policies and all federal, state and local laws, specifically Fair Housing regulations
  • Inspects properties to ensure the highest standards are maintained, including evaluating maintenance, grounds and housekeeping operations and conducts periodic inspections of vacant apartments for market-ready condition
  • Establishes and revises property management forms, reports and manuals including updates, changes and additions to promote efficiency and best practices
  • Represents Residential Services on capital improvement project teams for lease-ups and renovations



  • Bachelor’s degree or 5 years of progressive responsibility in property management, hospitality or retail
  • 5+ years of real estate experience in the Washington D.C. Metro area, including 3+ years of multi-site, Class A multi-family operational management experience in the role of a Portfolio Manager or a comparable role in hotel/resort management
  • Ability to effectively manage a portfolio of 6-8+ communities as demonstrated by a history of addressing management issues in such areas as financial performance, customer service, communications, team building, marketing and negotiations
  • Lease-up experience is preferred
  • Experience managing property renovation projects from the planning stage through implementation
  • Strong analytical skills with experience in managing budgets and driving financial performance
  • Dynamic leader with a track record of leading high-performing teams in a fast-paced environment
  • Entrepreneurial and creative approach to problem-solving and managing change
  • Exceptional communication skills and demonstrated ability to create and deliver group presentations on property related subject matter and ability to write reports in a clear, concise form
  • Working knowledge of property management software (such as Yardi and MRI) and revenue management systems (such as LRO and Yield Star)

JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law. 



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