The Concierge Operations Manager facilitates a portfolio of Concierge teams across all properties with a front desk staff. The Concierges’ main objective is to ensure our residents are well looked after from the start and this position is a support role to ensure this objective is met consistently. The Concierge Operations Manager ensures that their team of Concierge professionals provides an impeccable first impression of the community, and are dedicated to accommodating customer requests from the ordinary to the extraordinary. With local knowledge and insights, the Concierge Team does wonders to enhance customer experiences, making their time at the community much more enjoyable. Success for a Concierge Operations Manager is defined by providing their teams with the tools to enhance the experience to every customer and being an advocate for this group of employees.
The Concierge Operations Manager will work with a portfolio of on-site Concierge teams in concert with the Lead Concierges and Community Managers/General Managers at each site as well as JBGS’s Training Department to:
Establish standards, best practices, and expectations that present a consistent, helpful, warm experience for all residents who interact with our on-site concierge teams.
Ability to generate reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to conceptualize and implement broad programs which impact multiple teams.
Other Skills and Abilities
Complete and submit reports on time and accurately. Ability to operate basic office equipment such as copier, fax, computer, typewriter, calculator, and telephone.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to handle, or feel objects, tools, or controls; and reach with hands and arms and to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and smell.
The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee primarily works indoors but occasionally works in outside weather conditions. The employee regularly works near moving mechanical office equipment parts.